If your new MANDRN piece isn’t a perfect match, you can return it within 30 days of your order being fulfilled. Items must be in brand-new condition with tags and accessories still attached. While we can’t offer refunds after the 30-day window, exceptions may be made in exchange for store credit. In those cases, shipping fees, discounts and package protection will be deducted from the credited amount.

For U.S. returns, we’ll need to charge a restocking fee of $12 USD. For Canadian returns, the restocking fee is $20 CAD. You may also choose to use your own carrier and send the return to:

THE ShipDaddy 

Attn: Patrick
C/O MANDRN LLC
15 Railroad Avenue, Newville

PA 17241, USA 

For all returns, customers are responsible for tracking and ensuring the return reaches our warehouse.

Have something you’d like to return? Visit our Returns Portal to get started. More details on our return and exchange policy can also be found here. Please note that all sale items and leather care products are final sale and cannot be returned or exchanged.

All sale items are final and cannot be returned or exchanged.

Yes! For our customers in North America, we offer one free exchange per order where we cover the restocking fee. After the first exchange, any additional exchanges will be charged a restocking fee of $12 USD for U.S. orders or $20 CAD for Canadian orders.

How to make an exchange:

• Visit our returns/exchange portal to return your original item. Follow the instructions on the portal and include all tags and dust bag along with your order number and email address.
• Any questions? Email customerhappiness@mandrn.com with your order details.

Important details:

• Due to customs duties, Canadian and international customers must cover their own return and/or exchange shipping costs. Unfortunately we are not able to issue return labels to customers outside of the U.S. 
• For our U.S. customers, we offer easy returns with a restocking fee of $12 USD. 
• If your item arrives damaged, send us photographic proof so we can process your return or exchange. After one exchange, only store credit is available.
• We can only accept two item exchanges per order. After that, you can only exchange for store credit (with no refunds).

Processing times:

• Refunds and exchanges will be processed within 14 business days after the returned item arrives at our warehouse. However, please note that it can take up to a full month for the refund to be completed or the exchanged item to reach you.

Once your returned item has been received at our warehouse, please allow up to 14 business days (excluding holidays) for our team to process your refund. The funds will then be credited back to your original payment method as soon as possible. 

If you're tracking your package and see that it’s arrived at our warehouse, the inspection and refund process has begun. Please note that a restocking fee of $12 USD (for U.S. orders) or $20 USD (for Canadian orders) will be deducted from your refund, if applicable.

Got questions? Reach out to customerhappiness@mandrn.com so we can help. 

Unfortunately we are not able to refund shipping fees or package protection for returned items. The restocking fee, shipping fee and package protection (if applicable) will be automatically deducted from the total refunded amount. 

United States:

• UPS Economy (5-9 business days): Free for orders over $150 USD; $7.99 USD for orders below.
• UPS Express (1-3 business days): $24.99 USD.

Canada:

*Shipping estimates do not include time in customs clearance, which may take longer. 

• UPS Expedited (3-7 business days): Free for orders over $200 USD; $14.99 USD for orders below. 
• UPS Express (2-5 business days): $39.99 USD.

International:

*Shipping estimates exclude time at customs, which can take up to four weeks.

• Economy International (6-18 business days): $19.99 USD.
• UPS Expedited (3-10 business days): Free for orders over $250 USD; $29.99 USD for orders below.

UPS Express (2-5 business days): $39.99 USD.

We ship all MANDRN orders from our U.S. warehouse and offer both standard and express shipping options at checkout.

Free standard shipping is available on U.S. orders over $150 USD (after discounts).

Express orders are shipped with UPS Express and typically arrive within 2–3 business days after dispatch.

Orders are processed within 1–2 business days, and you’ll receive a tracking link as soon as it’s on the way.

We do not ship to PO Boxes if you select express shipping.

For more details, visit our full Shipping Policy here

Yes, through UPS. Please note that for remote areas, delivery may take longer due to the interim postal carrier’s timeframes. For PO Box delivery, please contact customerhappiness@mandrn.com.

Free shipping does not apply during sale periods unless it’s specifically mentioned in the sale terms. Shipping costs for sale items will be calculated and displayed at checkout. We appreciate your understanding and hope you enjoy the great deals!

If your order hasn’t been processed, email customerhappiness@mandrn.com ASAP and we’ll update the address if there’s still time. 

Please note that we cannot update the shipping address once your package has shipped. In that case, you’ll need to contact the shipping company directly with your tracking number to arrange a new delivery address.

If you have package protection, we’ll resend you the bag at no additional cost when the package is returned to us. If you don’t have package protection, the package will be returned to our warehouse marked ‘returned to sender’, and you’ll need to pay for shipping to the correct address.

If your shipment is delayed, it’s best to contact the carrier directly as they may need additional information to complete the delivery. Please note that address changes may incur an extra charge.

For international orders, customs duties may be required. Please note that MANDRN is not responsible for these fees, and you’ll need to contact the carrier to settle any payments needed for delivery.

MANDRN is not responsible for lost or stolen packages. As soon as the item ships from our warehouse, the responsibility shifts to the customer. Please reach out to the carrier listed in your shipping email with your tracking information if you need assistance!

Alternatively, if you have purchased the package protection at checkout, just email customerhappiness@mandrn.com and our team will happily help you through the claim process.

Possibly. If you’re ordering from outside the U.S., there may be additional duties that you’ll need to cover. 

Please note that MANDRN is not responsible for covering any international duties or customs fees. If these fees are required, you’ll need to contact the carrier directly to arrange payment before your order can be delivered.

If you purchased our package protection and your item was lost or stolen, our Customer Happiness team will happily help sort a new shipment or refund. Warranty bags are not subject to any future exchanges or returns. Claims are usually reviewed within 2-3 business days. Just email customerhappiness@mandrn.com and we’ll handle the rest!

Refunds: We’ll refund the subtotal, minus any duties. Please keep in mind that the package protection insurance is non-refundable.

Reorders: If your item is still in stock, we’ll reship it at no extra cost and cover shipping. If the item is unavailable, we’ll issue a refund instead.

You can track your package on the carrier’s website using the tracking number provided at checkout. If your package is stuck, try contacting the carrier directly for more information. Keep in mind that international orders may take up to two weeks to arrive.

If you need further assistance, email customerhappiness@mandrn.com, and we’ll investigate with our warehouse. This can take up to 10 days, but rest assured: we’ll always find a solution!

Note: If you're in U.S. Remote Territories, Alaska or Hawaii, delivery can take up to five weeks. Additionally, if you authorize the carrier to leave your package in a ‘safe place,’ you take responsibility for any losses or damages.

Start by reaching out to the shipping carrier with your tracking number, as they might be able to provide more information on your package's location and how to file a ‘lost item’ claim.

You can also reorder the same item with package protection and return the original, delayed item if/when it arrives later – provided it was purchased at full price and meets our return conditions.

Domestic orders can take up to 2 business days to be processed and shipped, regardless of the shipping speed selected at checkout. Once processed, orders cannot be changed or cancelled.

Once your order has been processed, shipping within the USA typically takes 4-10 days. For the U.S. Territories, Hawaii and Alaska, delivery may take up to 5 weeks depending on the postal carrier used.

If your order includes both in-stock and pre-order items, we’ll ship your entire order together once everything is ready.

We do this with intention — to help reduce excess packaging, lower carbon emissions, and minimize our environmental footprint. One thoughtful shipment means fewer trips, less waste, and a gentler impact on the planet 🌿

If you’d prefer to receive your in-stock item sooner, feel free to place two separate orders — one for the ready-to-ship item and another for your pre-order.

Keep in mind that we do not cover any duties or customs fees for Canada, Europe and Asia. These costs vary depending on the carrier and country, and must be paid by whoever receives the order.  

If any hardware or functionality issues arise within one year of purchase, send an email with photos of the damage to customerhappiness@mandrn.com. Our team will review your request and determine whether to issue a discount code, partial refund or exchange. We can also offer a partial refund (of up to 25% of the purchase price) if you’d rather repair the item yourself.

• Our warranty covers damages to the hardware and functionality for one year after purchase. After that, any repairs are the responsibility of the customer.
• Wear and tear is not covered by our warranty.
• Returns and exchanges made via our Returns Portal must be inspected before refunds are issued. If we find that your item is not in refundable, unused condition, we will return your item back to you instead.

Every MANDRN piece comes with a hand-stamped authenticity card that holds the story of your item — including its production date and unique traceability details. This card isn’t just a beautiful keepsake; it’s an important part of our guarantee policy. Should you ever need support with your piece in the future, this card helps us quickly trace when and how it was made, so we can take the best care of you and your item. For that reason, we recommend keeping your authenticity card in a safe place — it’s your direct link to our MANDRN care promise.

If you’d like to cancel your order, email customerhappiness@mandrn.com as quickly as possible after your order’s been placed. While we’ll always do our best, our team processes orders quickly and we cannot guarantee cancellations after an order has been made. 

Once the order has been fulfilled and shipped, cancellation is no longer possible. You’ll need to follow our return process and send the items back to our warehouse, which can take up to five weeks.

For all orders made online, you’ll receive a shipping confirmation email with your tracking number and information inside. Got questions? Drop us an email at customerhappiness@mandrn.com. 

The estimated ship-out date for pre-ordered items will always be listed on our website’s page for that product. You can also check our pre-order page here, where we update the estimated shipping dates for pre-ordered items each week. 

MANDRN is not responsible for lost or stolen shipments without package protection, so you’ll need to file a claim with the delivery carrier. Once your claim has been filed, please send the details (including your claim number) to customerhappiness@mandrn.com.

If you have package protection, simply email us your order number and we’ll reship your items to the same address.

Email customerhappiness@mandrn.com with your order number in the subject line and let us know how we can help.

Our Saddle leather is a smooth, matte-finish hide designed to age beautifully with wear. Unlike glossy or suede finishes, it develops a soft patina over time, making each piece uniquely yours.

We don’t recommend it. ✋ The oils in conditioners can darken Saddle leather and take away its signature matte finish. To keep it looking its best, simply wipe with a soft, damp cloth when needed.

Keep it simple: use a dry or slightly damp soft cloth to remove dust and surface marks. Avoid soaps, heavy cleaners, or conditioners, as these can alter the natural texture and tone.

Yes, Saddle leather is more prone to surface marks compared to glossier leathers — but that’s part of its charm. Minor scuffs often soften and blend in over time, adding character and depth to the patina.

We recommend being mindful - Saddle leather is untreated to keep its natural matte look, which means it’s more sensitive to water and oils. If you’d like extra protection, test a suede/nubuck-safe protector spray on a discreet area first.

Yes. Exposure to sunlight, natural oils, and everyday use will gently darken the leather and enhance its patina. Think of it as your bag telling your story - each mark and shift in tone is part of its journey.

By purchasing and using our leather care products, you acknowledge that they are not suitable for our Saddle leather products. As such, we do not accept returns or exchanges for any Saddle leather items damaged as a result of using these products.

Due to the rugged nature of our product, please expect your bag to obtain marks and scratches over time. Most will fade or disappear after a leather conditioner treatment, and the leather patinas with each wear. 

Head to the ‘Pack Protection’ section on our Leather Care page and read our tips on what to do (and watch out for) before your first wear.

There’s a lot you can do before, during and after wearing your MANDRN to make sure it ages beautifully. Check out our Leather Care page for our essential tips at every stage.

Our Saddle leather is more rugged than our other leathers, and beautifully patinas with each wear. This means it will naturally obtain more marks and scratches over time, adding to its vintage look and feel. 

Our Saddle leather pieces are also more likely to darken through contact with natural oils. If you prefer a more even, mark-free and lighter finish, opt for our Tan leather instead.

To prevent and protect against excess water stains, oil stains or marks, apply a leather protectant spray to the entire Saddle leather piece before your first wear. 

Please keep in mind that the MANDRN Leather Conditioner should never be used on our Saddle leather to avoid damage. 

Almost - but not quite. Our Leather Cleanser and Conditioner are safe for most MANDRN leathers, but we don’t recommend using the Conditioner on Saddle, Nubuck, or Suede. These matte, more absorbent leathers will soak up the oils, which can darken the color and shift their soft texture. For these styles, skip the conditioner and stick to a gentle wipe with a dry or slightly damp cloth.

We recommend giving your MANDRN a monthly refresh with our Leather Cleanser and Leather Conditioner, or cleaning immediately after coming into contact with a stain.

This applies to all MANDRN leathers except our Saddle leather (or any other absorbent leathers), which may darken slightly when the Leather Conditioner is applied.

Our products haven’t been tested on suede, so we’d advise against it. Better to find a suede-specific cleaner instead!

The Leather Cleanser won’t - unless you scrub too hard and lift a bit of the dye. Keep it light and gentle.

The Leather Conditioner is safe for coated leathers and won’t change their look, but Saddle, Nubuck, and Suede are a different story. Because these leathers are more absorbent, conditioner can darken the color, soften the matte finish, and add a subtle satin sheen. If you love that velvety, natural texture - skip the conditioner on these styles and stick to a gentle wipe-down instead.

Short answer: no. Longer answer: it depends on the stain’s base, severity and how long the stain is left without treatment. Both products should remove the majority of most common stains if treated within hours of the stain occurring. 

Yes, as long as the leather is coated (not absorbent). If the leather is absorbent, use only the Leather Cleanser to avoid darkening the leather.

No, but we suggest storing in a cool, dry place for the best results. And making sure the cleaning pad is fully dry before storing away.

Our leather cleanser and leather conditioner are final sale and cannot be returned or exchanged, unless the product is faulty. Additionally, by purchasing and using our leather care products, you acknowledge that they are not suitable for our Saddle leather products. We do not accept returns or exchanges for any Saddle leather items damaged as a result of using these products.

MANDRN is not responsible for damage caused by normal wear-and-tear, like stains or scratching. The same goes for any dye that transfers from your clothing to your bag (or vice versa), so be sure to follow our pre-wear tips to avoid any mishaps.

For best results, apply all care products first to a discreet area to confirm compatibility. This protects the natural patina and finish of your leather.

Please note: Saddle, Nubuck, and Suede should remain conditioner-free, as oils can permeate and compromise their refined matte surface.

If you are unsure about using our products on your leather item, we recommend conducting a patch test on a small, inconspicuous area or consulting with a leather care professional.

A new zipper can feel stiff at first - that’s normal. The best way to ease it is with a dry silicone or graphite zipper lubricant (the same type often used for luggage or outdoor gear). These are clear, non-greasy, and won’t leave residue on your leather. Simply apply a small amount along the teeth and run the zipper back and forth a few times.

If you don’t have a zipper lubricant on hand, a natural alternative is a touch of beeswax or a plain white candle rubbed lightly along the teeth. With a little use, the zipper should soften and glide smoothly on its own.

Due to various minor improvements made to the construction of the product, digital photography, and dye lot variations, we cannot guarantee that the color and construction you see on your screen as an exact replica of the product. We strive to show our products as accurately as possible, but screen images are intended as a guide only and should not be regarded as absolutely correct.

Product that is received with damage can be returned for a full refund or exchanged to a new product. Please contact us at customerhappiness@mandrn.com to help you with this.

Our leather strap extender can take up to 5 weeks for delivery from Bali.

If we’re offering a gift with purchase, this will automatically be added to your cart once you meet the promotion’s criteria – like adding a specific item to your cart or reaching a certain spending threshold. Please note that if you return an item that came with a free gift, the free gift must also be returned. Free gifts cannot be exchanged for a different color or item.

You can reach the team through our Customer Happiness portal from 1:00pm – 8:00pm (PST) Monday through Friday. The rest of the MANDRN team is spread out around the world, but we’ll always aim to respond to customer emails within 48 hours (not including weekends). 

We do! You can register to become a wholesale partner right here on our website. Once our team reviews and approves your wholesale stockist request, you can shop freely for your store at wholesale prices.

We rarely discount, but when we do, we like to keep it a surprise. The best way to get updates on our sales is through following us on Instagram or TikTok, and subscribing to our email or VIP SMS lists. That’s where we’ll share any upcoming sales or special offers first (and give you the chance to get first dibs). 

We love hearing from influencers, content creators and potential partners. If you’d like to connect, email marketing@mandrn.com telling us a bit about who you are and what you have in mind.

Chat with our team by clicking the chat bubble in the bottom left corner of our website, or email customerhappiness@mandrn.com letting us know how we can help. You can also fill out the form on our Contact page here.