Returns, Exchanges & Shipping – Mandrn
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Returns, Exchanges & Shipping

HAPPINESS GUARANTEE

We think you’ll love using our products as much as we love making them. However, if you’re not 100% happy with your MANDRN bag, let us know, we’ll make it better.

EASY RETURNS 

If your MANDRN bag doesn’t live up to your expectations, send it back to us within 30 days of receiving your item and we will issue a full refund minus return shipping costs. If you've exchanged your bag already once, and decide to return it, we will charge you $12 as well as your return shipping costs. Our policy is one exchange is on us!

To be eligible for a refund, please make sure that your item hasn't been worn, still has all the original packaging and tags and is in the same condition that it was received.   

For any questions, our team is here to help. Feel free to email our team at support@mandrn.com with the reason for return, your order number, name and the email address used to place the order, and we'll get back to you to support. 

US Returns:

For Domestic return requests, please submit your return request by accessing our Returns Portal here.

Once you have submitted a return request, and it's been approved, we will generate a return shipping label to easily return your item. Refund shipping costs are non–refundable and will be deducted from your final refund amount. In the US it varies from $7.50- $15 depending on where you live.

Should you choose to return the item using a carrier of your choice,  please make sure to include a note in the return your order number and if you want to return/exchange- for what product so our team can easily identify it. 

Please ship the product back in original packaging tags and with all inserts, include your name and order number written in the box and ship it to:

 THE ShipDaddy (@Drew W)

C/O MANDRN LLC

15 Railroad Avenue, Newville PA 17241

717-713-0461

Any questions on this, please contact support@mandrn.com 

CAD, Europe & International Returns:

For International return requests, please ship the product back in original packaging tags and with all inserts, include your name and order number written in the box and ship it to:

THE ShipDaddy (@Drew W)

C/O MANDRN LLC

15 Railroad Avenue, Newville PA 17241

717-713-0461

Any questions on this, please contact support@mandrn.com 

Please note: We do not generate return labels for international orders, but absolutely accept returns. Inside the returned box, please include a note with your order number and name so our team can easily process your return.

Please leave at least 7 days after receiving your return

For international returns, please ship your returned product to: 

THE ShipDaddy (@Brady Farrell

C/O MANDRN LLC

15 Railroad Avenue, Newville PA 17241

717-713-0461

REFUNDS

Once your return has been received and inspected, we will send an email letting you know that we have received your item and update you on the status of your refund request.

When your refund is processed, a credit for the same amount will automatically be applied to your credit card or original method of payment, minus the return label cost ($12).

EXCHANGES

We offer 1 exchange free and on us, only if you keep the product! If you make an exchange and indeed decide to return it, you will be charged $12 exchange shipping label fee, as well as the final return label cost. Thank you for understanding, as we are a small business. Please go through our return/exchange portal to process it if you live domestically in the U.S. 

Please note, we will accept international exchanges, however, we can recommend placing your new order now to reserve the item of your choice and send your current item back in the meantime, as it can take some time to receive your item.

If you have any more questions about exchanging your product, please send us an email with details to support@mandrn.com and we’ll provide further instructions.

FAULTY PRODUCTS

Our happiness guarantee policy covers any faults in workmanship or material within 12 months of purchase. 

This warranty does not cover leather damage that is a result of accident, neglect, normal wear-and-tear or other any other factors not related to defects in materials or workmanship.

LATE OR MISSING REFUNDS

It may take some time before your refund is processed by your institution and posted to your account. If you haven’t received your refund within the expected timeframe, we request that you first check all possible payment method accounts once more.

From there, contact your payment card company, followed by your bank. If you’ve completed these steps and have still not received your refund, send an email to support@mandrn.com and we’ll look into it. 

SHIPPING

US Orders- 5-7 Business Days, Shipping is FREE and on us

CAD Orders- 7-10 Business Days, Shipping is FREE and on us

EUROPE Orders- 2-3 weeks, Shipping is $19.99

INTERNATIONAL Orders- 2-3 weeks, Shipping is $24.99

Shipping costs on outgoing items are non-refundable. Should you need to make a return, you are responsible for covering any return shipping costs required. If you request and receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it will take for your exchanged product to reach you may vary.

If you are returning or exchanging an item over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance.

If you ship a returned product to us and it fails to reach our team, we are unable to offer a refund. We must have a product in hand for a refund to be processed.
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