Return Policy – Mandrn
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RECEIVE A FREE $50 CARDHOLDER WALLET WITH ANY HOLIDAY PRE-ORDER PURCHASE! RECEIVE A FREE $50 CARDHOLDER WALLET WITH ANY HOLIDAY PRE-ORDER PURCHASE!
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Return Policy

HAPPINESS GUARANTEE

If anything malfunctions within a year of your purchase, just send us a note and we’ll make it better.

RETURNS 

If your MANDRN bag doesn’t live up to your expectations, send it back to us within 60 days of purchase we’ll issue a full refund. To be eligible for a refund, please make sure that your item hasn't been worn, still has all the original packaging and tags and is in the same condition that it was received.   

For any questions, our team is here to help. Feel free to email our team at support@mandrn.com with the reason for return, your order number, name and the email address used to place the order, and we'll get back to you to support. 

US Returns:

For Domestic return requests, please submit your return request by accessing our Returns Portal here.

Once you have submitted a return request, you will be provided with a complimentary shipping label and return authorization available via email or download at the time of the request with detailed return instructions. Original shipping costs are non–refundable. Please do not ship your return back without a return authorization. It will not be processed.

International Returns:

For International return requests, please submit your return request by emailing our team at support@mandrn.com with the reason for return, your order number, name and the email address used to place the order, and we'll get back to you to support in the return.

We do not generate return labels for international orders, but absolutely accept returns. Inside the returned box, please include a note with your order number and name so our team can easily process your return.

For international returns, please ship your returned product to: 

Attention: Kelly-Ann Kong

3489 NW Yeon Ave. #C3382

Portland, Oregon, 97210

REFUNDS

Once your return has been received and inspected, we will send an email letting you know that we have received your item and update you on the status of your refund request.

When your refund is processed, a credit for the same amount will automatically be applied to your credit card or original method of payment.

EXCHANGES

For domestic exchanges, please access our portal here. Please note, we do not accept international exchanges at this time, however, we can recommend placing your new order now to reserve the item of your choice and send your current item back in the meantime.

If you have any more questions about exchanging your product, please send us an email with details to support@mandrn.com and we’ll provide further instructions.

FAULTY PRODUCTS

Our limited warranty covers any faults in workmanship or material within 12 months of purchase. In the unlikely event that faultiness occurs, we will make the decision to either replace or repair your product at our discretion.

This warranty does not cover leather damage that is a result of accident, neglect, normal wear-and-tear or other any other factors not related to defects in materials or workmanship.

LATE OR MISSING REFUNDS

It may take some time before your refund is processed by your institution and posted to your account. If you haven’t received your refund within the expected timeframe, we request that you first check all possible payment method accounts once more.

From there, contact your payment card company, followed by your bank. If you’ve completed these steps and have still not received your refund, send an email to support@mandrn.com and we’ll look into it. 

SHIPPING

Shipping costs on outgoing items are non-refundable. Should you need to make a return, you are responsible for covering any return shipping costs required. If you request and receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it will take for your exchanged product to reach you may vary.

If you are returning or exchanging an item over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance.

If you ship a returned product to us and it fails to reach our team, we are unable to offer a refund. We must have a product in hand for a refund to be processed.
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