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Within 30 days of receiving your product, you may return your bag if it's not a fit for you.

Please make sure it's in BRAND new condition with all the tags & accessories included.Write your name and order number on a note inside the packageHead over to our RETURN portal to initiate your return.

For domestic US orders, we can generate a label for you for $12 USD. For Cad orders, return labels are $20 USD.

Or you can issue the return label yourself with any courier to our warehouse address:

THE ShipDaddy (@Patrick) 

C/O MANDRN LLC

15 Railroad Avenue, Newville PA 17241

Please note, the buyer is responsible for tracking and ensuring the package is received by our warehouse. 

For more information on our return/exchange policy please click here

To start your return/exchange process please click here

Please note that processing and shipping times might be a little longer than usual due to COVID-19. We ship out all orders from our US fulfilment center in Pennsylvania, USA. 

Please note, we cannot guarantee shipping delivery timelines. Expect an additional 1-2 days of processing time before your order is shipped out, on top of the couriers shipping timeline.

UNITED STATES:

UPS Economy Shipping is FREE for orders over $150 USD and arrives in 5-9 business days, orders under $150 shipping is $7.99

UPS Express 2 day Air- 1-3 business days for $24.99  

CANADA:

DHL International Economy Shipping is FREE for orders over $150 USD. Shipments take 9-14 business days, not including time at customs.  Orders under $150 are $14.99

DHL International Express Shipping- 3-5 business days, for $39.99 (Please note this is not including time at customs which may vary) 

INTERNATIONAL:

DHL International Standard Shipping is $19.99. Shipments take on average 2 weeks to ship, but this is not included time at customs which varies country to country and can take up to 4 weeks to get your package all together. 

DHL International Express Shipping- 3-5 business days, for $39.99. Please note this is not including time at customs which may vary. 

DUTIES:As we ship from the US, there may be additional duties incurred in shipment in which we do not cover. 

Yes we do, we offer 1 free exchange for all North American clients with will waive the $12 return label fee for US guest and $20 fee for CAD guests.

To receive your exchange product immediately, please go through our return portal to return your other bag here, and make a new purchase for your exchange item- we will refund you the return product and waive the shipping label once our team inspects the product Or email customercare@mandrn.com to process your exchange and send you a return label for your current return product 

For more information on our return/exchange policy please click here

To start your return/exchange process please click here

Read our full FAQ here.