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If it’s not a fit, you can return any item within 30 days of receiving your order. All returns need to be sent back to us in brand-new condition, with tags and accessories included.
For domestic US orders, we can generate a return label for $12 USD. For Canadian orders, return labels are $20 USD.
You can also create a return label with any carrier yourself using our warehouse address:
THE ShipDaddy (@Patrick)
C/O MANDRN LLC
15 Railroad Avenue, Newville PA 17241
For all returns, the buyer is responsible for tracking and ensuring the package is received at our warehouse.
Our shipping options are a little different depending where your order is headed.
And since the world can be a little unpredictable these days, shipping timelines are never guaranteed. Expect 1-2 additional days of processing time before your order is shipped out (on top of the couriers’ shipping timeline) to be safe.
– UPS Economy Shipping (5-9 business days): Free for orders over $150 USD and $7.99 USD for orders below
– UPS Express 2-day Air Shipping (1-3 business days): $24.99 USD
– DHL International Economy Shipping (9-14 business days*): Free for orders over $150 USD and $14.99 USD for orders below
– DHL International Express Shipping (3-5 business days*): $39.99 USD
*Not including time at customs, which may vary.
As we ship from the US, remember that there may be additional duties or customs fees (not covered by MANDRN).
– DHL International Standard Shipping: $19.99 USD. Shipments usually take around two weeks, but can take up to four when factoring in time at customs (country-dependent).
– DHL International Express Shipping (3-5 business days): $39.99 USD. Please note this is not including time at customs which may vary.
Definitely. If you’ve ordered within North America, we offer one free exchange per customer, where we’ll cover the return label fees ourselves.
Can’t wait to get your new exchanged item to your front door? The fastest way is to head to our Returns Portal, return your original item and then make a new purchase of your replacement item. We’ll refund you the value of the returned product and waive the shipping label once our team takes a look back at our warehouse.
Prefer email? You can also drop a message to firstname.lastname@example.org letting us know you’d like to make an exchange (making sure to include the original details of your order). We’ll process your exchange and then send you a return label you can use to ship your original item back to us.
Read our full FAQ here.
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