Shipping Policy – Mandrn
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Shipping Policy

Please note that processing and shipping times might be a little longer than usual due to COVID-19. We ship out all orders from our US fulfillment center in Pennsylvania, USA. 

Please note, we cannot guarantee shipping delivery timelines. Expect an additional 1-2 days of processing time before your order is shipped out, on top of the courier's shipping timeline.

UNITED STATES:

  • UPS Economy Shipping is FREE for orders over $150 USD and arrives in 5-9 business days, orders under $150 shipping is $7.99
  • UPS Express 2 day Air- 1-3 business days for $24.99  

CANADA:

  • DHL International Economy Shipping is FREE for orders over $150 USD. Shipments take 9-14 business days, not including time at customs.  Orders under $150 are $14.99
  • DHL International Express Shipping- 3-5 business days, for $39.99 (Please note this does not include time at customs which may vary) 

INTERNATIONAL:

  • DHL International Standard Shipping is $19.99. Shipments take on average 2 weeks to ship, but this is not included time at customs which varies from country to country and can take up to 5 weeks to get your package altogether. 
  • DHL International Express Shipping- 3-5 business days, for $39.99. Please note this does not include time at customs which may vary. 

DUTIES: As we ship from the US, there may be additional duties incurred in shipment in which, we do not cover. 

LOST OR STOLEN PACKAGES: MANDRN is not responsible for lost or stolen packages. As soon as we ship out the product from our warehouse, it's in the responsibility of our customer's hands. Please reach out to the carrier listed on your shipping email with your tracking information for assistance!

PROBLEM WITH SHIPMENT: 

If your shipment is held up with your carrier, contact them directly as they may need specific direction on where to deliver your order. In some cases, the carrier will need to update your address which will result in an up-charge.

If you are an international order, it may mean the carrier requires payment of custom duties, MANDRN is not responsible for paying this. Please contact them directly to settle up payment to get it delivered to you.