Shipping Policy
All items are sent from our US fulfillment center in Pennsylvania, USA, using 100% carbon neutral shipping. This means that we purchase the amount of carbon credits needed to offset the emissions of your shipment, which then go towards planting trees in Brazil.
Please keep in mind that we cannot guarantee shipping and delivery times. Expect an additional 1-2 days of processing time before your order is dispatched, on top of the courier's shipment time frame.
UNITED STATES:
Economy Shipping (USPS Priority Mail) arrives in 5-9 business days for $7.99 or is FREE if you spend over $150USD (after discount)
Express Shipping (UPS 2nd Day Air) arrives within 1-3 business days for $24.99 (after discount)
CANADA:
Please keep in mind that our shipping estimates do not include time spent at customs nor duties.
FREE UPS Expedited shipping (3-7 days) if you spend over $200 USD (after discount)
UPS Expedited arrives in 3-7 business days for $14.99
UPS Express Shipping arrives in 2-5 business days for $39.99
INTERNATIONAL:
Please keep in mind that our shipping estimates do not include time at customs, which varies by country and can take up to four weeks to complete.
Economy International Shipping arrives in between 6-18 business days for $19.99
FREE UPS Expedited shipping (3-10 days) if you spend over $250 USD (after discount)
UPS Expedited arrives in 3-7 business days for $29.99
UPS Express Shipping arrives in 2-5 business days for $39.99
DUTIES: As we ship from the US, there may be additional duties incurred to Canada, Europe, and Asia, which MANDRN does not cover.
LOST OR STOLEN PACKAGES: MANDRN is not responsible for lost or stolen packages. As soon as we ship out the product from our warehouse, it's in the responsibility of our customer's hands. Please reach out to the carrier listed on your shipping email with your tracking information for assistance!
PROBLEM WITH SHIPMENT:
If your shipment is held up with your carrier, contact them directly as they may need specific direction on where to deliver your order. In some cases, the carrier will need to update your address which will result in an up-charge.
If you are an international order, it may mean the carrier requires payment of custom duties, MANDRN is not responsible for paying this. Please contact them directly to settle up payment to get it delivered to you.