FAQ- Frequently Asked Questions – Mandrn
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Free Ground Shipping over $100 for domestic orders. No code required, Offer ends soon! Free Ground Shipping over $100 for domestic orders. No code required, Offer ends soon!
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FAQ- Frequently Asked Questions

How do I return/exchange my product?

For more information on our return/exchange policy please click here

To start your return/exchange process please click here

When will I get a refund on my returned product?

Are you tracking your package and see it's arrived to our warehouse already? Please allow for up to 7 business days for our team to inspect your item and refund your original purchase method. Send us a nudge if you have a question on it support@mandrn.com

Order questions

Have a question about your order? Email support@mandrn.com with your order number in the subject line

I think my package is lost or stolen!

MANDRN is not responsible for lost or stolen packages. As soon as we ship out the product from our warehouse, it's in the responsibility of our customers hands. Please reach out to the carrier listed on your shipping email with your tracking information for assistance!

How long does shipping take?

Before you place your order, please double check that the shipping information is correct. You will receive an email confirmation once your order is received. Please allow up to 2 business days for all orders to ship or leave our warehouse, regardless of shipping speed selected at checkout. We are unable to make changes or cancel orders once they are processed.  

What is your Shipping Policy?

Please note that processing and shipping times may take a little longer than usual due to COVID-19.

UNITED STATES:5-9 business days, FREE ground shipping if you spend over $100. Any smaller leather accessory items please expect $4.99 for ground shipping

CANADA: 9-14 business days, FREE regular shipping if you spend over $100. Any smaller leather accessory items please expect $7.99 for ground shipping

EUROPE: 2-4 weeks, shipping is $24.99

INTERNATIONAL: 2-4 weeks, shipping is $24.99

Do you offer an express shipping upgrade?

Yes we do, for $24.99 we can upgrade your shipping to 2-day air shipment in the USA to get it to you quicker.

Do you ship internationally?

Yes we do! We ship with DHL internationally and usually your package can arrive within 2 weeks.

Are there duties on my package?

As we ship from the US, there may be additional duties incurred in shipment in which we do not cover.

When is your next sale?

As you know we never discount, so if you by chance see one that happens (always unannounced) make sure to jump on it! Watch our social media for more details

Do you sell Wholesale?

Yes, feel free to register in our MANDRN WHOLESALE of our website. Once our team vets and approves your wholesale stocklist request, you can shop freely for your store at wholesale prices.

How do I take care of my new leather bag?

Please review our leather care page for more in depth tips and tricks on how to keep your MANDRN bag looking fresh!

My zipper is a little tight and I'm having trouble with it

We recommend using some wax parchment paper or chapstick and applying it directly on the zipper lip. We also suggest to test the zipper and slowly break it in by opening and closing it. Did you receive a zipper that appears to be broken and not closed to the other end? Slowly zip the zipper to open and close, and it should work!

Still have questions?

Feel free to contact our team via live chat, or on our CONTACT US page where someone from our customer happiness team will get back to you within 48 hours.